ApartmentRatings.com Review of Highland Manor

• Category: Highland Manor
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Learn from our mistakes!

From: bloom1987
Date posted: 7/14/2010
Years at this apartment: 2009 – 2010

My son moved into apt.# 234 the last week of Oct. 2009 to attend school in the Exton area and for personal reasons withdrew the end of Dec.. We moved all but one truckload of stuff home on New Year’s day. We received an e-mail dated 3/20/2010 @ 2:20pm from the leasing manager stating that there was a leak in the apt. above my son’s that damaged his bathroom ceiling and that it would be repaired that week, nothing else was damaged. We did a lease modification and had to finish moving the last load of stuff, which he had already to go right by the door,by May 31st. We went down on Thursday the 27th because we didn’t want to be traveling so far on the holiday weekend. When we got there the ceiling was still not repaired ( more then two months after the e-mail) and debris form the ceiling tile was track form the bathroom through the living room & to the front door. The leasing manager was busy with Ehrlich’s that morning and when I asked her if she was gonna do a walk through when we were fininshed she told me no that our son wasn’t there only for a few months that we would be getting our whole deposit back. Well I guess I should have insisted on her walking through with us because in fact we were charged $75.00 for the bedroom carpet to be shampooed and $100.00 for general cleaning. There was ABSOLUTELY nothing wrong with the bedroom carpet and the only cleaning that they had to do was cleaning up from their maintenance crew or outside contractor that they had come in to repair the ceiling. I do not feel that we should have been deducted these charges from our deposit. It should have been billed the the apt. above our son’s if it was their fault for the damage or the complex should have ate the cost if it was neglect on their part. Up to the point of putting in for the lease modification we had no complaints anytime I e-mailed the manager she was very quick to respond but afterwards not so much. In fact I requested a response about not getting full remimbursement and also an e-mail address for the regional manager and I still have not gotten a response. I’ve waited going on a month and finally decided that I would just put in my review, and based on our experience in the end I WOULD NOT recommend Highland Manor Apts.

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