Toftrees Maintenance Survey
Date Completed: 11/18/2009

Overall, were you pleased with our service?
No

Comments
I put a request in to fix the moisture in one of my windows around the end of May. November comes around and I receive notice that the job has been completed, but I do not see any evidence of that nor have I been informed about how the technicians have tried to solve the problem.

At Berger Rental Communities, we constantly strive to make your stay with us enjoyable. How can we further improve our resident services department?
1. Keep the tenant notified about progress with response to a complaint. For example: when was the problem inspected? When was the problem fixed? How did the technician try to fix it? 2. If a tenant complains about noticeable damage to his/her apartment, a brief survey of the damage should follow promptly (i.e. within a week) as an assessment. If you find that your maintenance team is constantly busy and cant find time to do even a simple inspection over the course of several months, it’s a good indicator that the maintenance team is understaffed. 3. If your maintenance team feels that it is too costly to repair something for what its worth, it is still good business practice to tell the tenant about it instead of pretending the problem isn’t there.

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