Maintenance Survey Response From Norris Hills Resident

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Norris Hills Maintenance Survey
Date Completed: 12/08/2009

Overall, were you pleased with our service?
Yes

Comments
I found myself in a quagmire on Sunday afternoon after setting up my Christmas tree in a new location and finding that the outlet was inoperable. Hosea and Wayne’s timely and efficient repair of the outlet was deeply appreciative. This was the first time I met Wayne and was impressed with his expertise. My best wishes for Jesus as he ventures onto the next plateau of his life and trust me, he will surely be missed. However, based upon first impressions, I think we may have a winner in the Hosea and Wayne Team.

At Berger Rental Communities, we constantly strive to make your stay with us enjoyable. How can we further improve our resident services department?
As a long-time resident of Norris Hills, on the few occasions that I’ve had to contact the office staff (Jean, Amanda, Stephanie & Bryon) during core hours; the answering service during off hours or weekends, I’ve found the communication to be very customer friendly and an asset to your organization. In my opinion, the same can be said of your current Maintenance Team. Former employees Dave and Jesus were also savvy, skilled and pro-active employees and set a positive example of a good work ethic and dedication which their subordinates (namely Hosea and in turn Wayne) have embraced. At this time, since I haven’t had any “negative” issues or responses from your current group, I find it a little difficult to come up with any suggestions for improvement. In the words of an “anonymous” prophet — “If it ain’t broke, don’t fix it” Keep up the good work!