Don't Hesitate to Call For Maintenance
One of the many great conveniences of renting an apartment is that when part of your rented property is not working properly, fixing it involves just a phone call to your leasing or maintenance office. While we constantly remind our residents to call us if they need anything whatsoever, it is only normal that some residents do not want to “bother” us with their maintenance concerns. On behalf of Berger Rental Communities (and most property management companies), I cannot emphasize enough that there is never a resident concern or need that could ever potentially be a “bother”, and I would like to explain why:
1. Customer Service-we are grateful for our residents, and we understand that our residents sign our paychecks. Resident satisfaction is always our top priority, and we are always delighted to have the opportunity to satisfy a resident’s needs.
2. Maintenance is our responsibility – if you want to fix things yourself, or ignore malfunctioning items, buy a house. Take advantage of the fact that you do not need to take apart your ice maker to find out why it is not making ice-let us do that. Not only is it our job, it is our pleasure to resolve these issues.
3. Although you might feel that “it’s just an apartment – I’m only going to be here for a few more months”, we feel that you must come home to your apartment every night and say, “Ahhh, I’m home”. If you are making your own ice in trays rather than using the ice maker that comes with your apartment, are you really coming home and feeling, “Ahhh”?
4 (For those who still do not want to bother us with items that seem minor to them). Not reporting your maintenance concerns could be costly and time-consuming for your property management company. Let’s look at the ice maker example: Ice makers can stop making ice for a variety of reasons. While it might not seem that using ice-cube trays is a major inconvenience, a broken ice maker could be an indication of a major malfunction in your refrigerator and freezer. The refrigerator and freezer might continue to appear to be working fine for several weeks, or more, but you might wake up on a Saturday morning to find spoiled milk and melted ice cream. While an ice-cube tray might not be considered a maintenance emergency, a warm refrigerator generally is an emergency. If you did not want to “bother” anyone with an ice maker issue, you will not be happy to have to call maintenance on that Saturday morning, which would result in the on call maintenance technician coming out during the weekend. At this point, more than likely, the refrigerator and freezer has been damaged beyond repair, and will have to be replaced. If this ice maker malfunction was called in as a routine request when it first happened, the easy repair could have been made, saving the entire refrigerator, and limiting the amount of time you had to go without an ice maker.
To sum it all up, submitting maintenance requests for your apartment creates a win-win situation for everyone, however, the bottom line is this: You, the resident, will get your repair made, and will be happy, and happy residents make happy property management companies. Happy property management companies will then make more happy residents, and happy residents make great neighbors, which leads to another fantastic part of renting apartments: You can have an impact on having wonderful neighbors just by submitting your service requests.
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